Return & Refund Policy

Thank you for your order! We truly hope you love your new toys. If you are unsatisfied with your toys for any reason, you can submit a return request. Read our full detailed return rules below.

Returns Eligibility
To qualify for a refund, you must send your toys back to us within 14 calendar days of purchase.

Your toys must stay in brand‑new original condition, free of scratches, wear marks or any form of damage. All original tags and packaging must be intact.

How to Start a Return
Reach out to our customer support team to get our official authorized return mailing address.

Securely repack your toys with their original packaging, and place your order receipt inside the parcel as proof of purchase.

Free return shipping only applies to issues caused by our store’s error. If you return toys due to personal reasons, return shipping fees will be subtracted from your final refund amount.

Refund Processing
After our warehouse receives and inspects your returned toys, we will handle your refund or exchange application.

Please allow up to 14 days after parcel delivery for inspection and processing. Refunds may take 1‑2 billing cycles to appear on your credit card statement, subject to your card provider’s internal processing schedule. We will send a confirmation email once your return case is fully finalized.

Non‑Returnable Exclusions
The below merchandise cannot be returned or exchanged under any circumstances:
Gift cards
Custom personalized toys

Perishables, intimate apparel and digital goods are not sold in our store and thus do not apply.

If your toys arrive defective, broken or damaged during transit, contact our support team to arrange a free refund or replacement.

Sale Toys Terms
Refund eligibility only applies to regular full‑priced toys. All discounted, clearance sale toys are final sale and non‑refundable.

Exchange Policy
We only provide replacement units for toys that arrive defective, damaged or incorrectly shipped by our team.

If you need an identical replacement unit, email us at support@sparkthalia.shop.

Policy Inquiries
For any questions regarding returns, exchanges or shipping fees, feel free to reach our dedicated Support Center anytime.

Important Reminders
You may cancel your toy order only before the toys are packed and dispatched from our warehouse. Unshipped cancelled orders qualify for a full refund. Once shipped, order cancellation will no longer be available. Our standard order processing window lasts 2‑7 business days.

If you initiate a return for personal preference reasons, you are fully responsible for all return courier shipping costs, calculated based on the delivery service you choose.

If you receive damaged, defective or wrong toys caused by our packing or shipping error, all return shipping charges will be fully covered by our store.