Contact us

Contact Us
Our customer support team is ready to help with all your toy‑related needs! Whether you need product and style recommendations for our toys, or you have questions about orders, shipping, returns and warranty issues, do not hesitate to get in touch with us.

Support Email: support@sparkthalia.shop
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)
We generally reply to all customer emails within 24–48 business hours.

If you are reaching out for media interviews, brand cooperation, wholesale and partnership cooperation, please fill in the email subject as Press Request, so we can quickly forward your message to the corresponding business team.

 Can I return the flip flops if I'm not satisfied?

 Do you offer international shipping?

 What is your return policy?